14 docs tagged with "chargebacks"

Accept a dispute to concede to the customer's claim. This action is irreversible and results in the disputed amount being returned to the customer.

Close a dispute after resolution. This endpoint is used to finalize a dispute that has been resolved through the chargeback process.

Create a new dispute for a specific charge to initiate the chargeback process.

Delete a document from a dispute. Remove evidence files that are no longer needed or were uploaded in error.

Retrieve a paginated list of all disputes in your account. Filter by date range and sort order.

Retrieve a paginated list of all closed disputes with won or lost status. Analyze resolution outcomes and patterns.

List all documents attached to a dispute. Retrieve evidence files uploaded to support your dispute response.

Retrieve a paginated list of open disputes awaiting your response. Open disputes require evidence submission within 14-21 days.

Retrieve a paginated list of pending disputes under review by card issuers. Resolution typically takes 60-90 days.

Get detailed information about a specific dispute including status, reason codes, evidence documents, and associated charge details.

Retrieve a specific document from a dispute. Get detailed information about an evidence file including download URL.

Search disputes by various criteria including status, reason code, amount, and date range using the Omise Search API.

Update an open dispute by providing a response message and metadata to contest the chargeback.

Upload evidence documents to support your dispute response. Submit proof of delivery, customer communication, and transaction legitimacy.